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SHIPPING & RETURNS

SHIPPING LOCATIONS

We offer worldwide shipping.

 

DOMESTIC SHIPPING

After placing your order, you will receive an email with an order confirmation.  Please allow 1-2 business days for processing in addition to the estimated shipping time.

After the order is placed, you cannot change the shipping address. Please check to make sure your shipping address is correct before finalizing your order.

Once your order is shipped, you will receive an email confirmation with the shipment update, along with a tracking number assigned to your package.  We offer two different shipping rates; 1-day and 2-day.

After an order has been delivered to the shipping address indicated in your order, NAME cannot be held responsible for lost or stolen packages.  Any additional shipping costs are non-refundable.

All domestic orders are shipped via USPS, Monday through Saturday, excluding holidays. 

INTERNATIONAL SHIPPING

After placing your order, you will receive an email with an order confirmation.  Please allow 1-2 business days for processing in addition to the estimated shipping time.

After the order is placed, you cannot change the shipping address. Please check to make sure your shipping address is correct before finalizing your order.

Once your order is shipped, you will receive an email confirmation with the shipment update, along with a tracking number assigned to your package.  We estimate you will receive your order within 6-10 business days of its ship date. 

After an order has been delivered to the shipping address indicated in your order, NAME cannot be held responsible for lost or stolen packages.  Any additional shipping costs are non-refundable.

All international orders are shipped via DHL, Monday through Friday, excluding holidays. 

 

RETURN POLICY

We accept returns initiated within 14 days of delivery of your order.  To be eligible for a return, items must be unused and in their original packaging.  To complete a return, email info@nameactivewear.com with your Order Number and reason for return. We will email you back with a return confirmation. Please write your order number somewhere in or on your return package. Returns must be mailed within 14 days of your return confirmation. Returns mailed more than 14 days after the date of your return confirmation will not be accepted. Items returned that are not in their original condition or missing parts for reasons not due to our error will not be accepted.

In the event of a manufacturing defect, please email us at info@nameactivewear.com within 48 hours of receiving your bag.

 

TAXES AND CUSTOMS

We have you covered. Import duties and taxes are included in the item price.

 

DELIVERY TIMES

Delivery times are estimates.  Please use these as a guide only. Delivery can take longer than expected due to customs clearance procedures in certain countries.  NAME is not responsible for unanticipated delays due to conditions such as weather or air travel delays.

SHIPPING METHODS & FEES

Domestic shipping rate within the USA (including Alaska, Hawaii, Puerto Rico):
USPS (2-Day): $15.00
USPS (1-Day): $35.00

International shipping rate- Canada
DHL (6-10 Days): $50.00

International shipping rate- Rest of World
DHL (6-10 Days): $50.00